Terms of service

Terms of Service

Welcome to KIDLYCO. These Terms of Service govern your use of our website and the purchase of products from KIDLYCO. By accessing our website, placing an order, or using our services, you agree to these Terms.

Please read them carefully before using our website.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website under the supervision of a parent or legal guardian.

We reserve the right to update, modify, suspend, or discontinue any part of our website or services at any time, subject to applicable law.

2. Products & Product Information

We make reasonable efforts to display product descriptions, images, colours, dimensions, features, and specifications accurately.

However:

  • Actual product colours may vary slightly due to screen or display settings.
  • Minor variations in packaging or appearance may occur.
  • Product dimensions may have reasonable manufacturing variations.
  • Product availability may change without prior notice.

Please review the product description, age recommendation, dimensions, features, and safety information before purchasing.

3. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers, and coupon codes may be changed or withdrawn at any time, subject to applicable law.

Any applicable taxes and shipping charges will be displayed as appropriate during checkout.

4. Orders

Placing an order does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment failure
  • Incorrect or incomplete delivery information
  • Technical or system errors

If payment has already been collected for an order that we cancel, the applicable amount will be refunded according to our refund process.

5. Payments

We may accept payment methods including prepaid online payments and Cash on Delivery (COD) where available.

Online payments are processed through third-party payment service providers.

KIDLYCO is not responsible for delays or failures caused solely by banks, payment gateways, UPI providers, or other third-party payment services, except to the extent required by applicable law.

6. Shipping & Delivery

We aim to process and deliver orders within the estimated timelines shown on our website or communicated after purchase.

Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, remote locations, operational issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

7. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Eligibility may depend on the condition of the product, reason for return, applicable return period, and supporting information requested to verify the claim.

8. Order Cancellation

Orders may be cancelled before dispatch where cancellation is still operationally possible.

Once an order has been shipped, cancellation may not be possible. After delivery, eligible return requests will be handled according to our Return & Refund Policy.

9. Offers & Coupon Codes

Discounts, promotional offers, and coupon codes may be subject to specific conditions, including:

  • Minimum order value
  • Selected products or collections
  • Limited validity periods
  • One-time usage
  • Customer eligibility
  • Restrictions on combining multiple offers

KIDLYCO reserves the right to modify or discontinue promotional offers, subject to applicable law and any terms communicated with the promotion.

10. Product Safety

Customers should follow all product instructions, warnings, age recommendations, and safety guidelines provided with or displayed for a product.

For children's products, appropriate adult/parental supervision should be provided wherever recommended.

Products containing small parts should be kept away from children below the recommended age.

11. Intellectual Property

Unless otherwise stated, website content including the KIDLYCO name, branding, logo, graphics, website design, text, images, and other original content is owned by or licensed to KIDLYCO and is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or use our protected content without appropriate permission.

12. Prohibited Use

You must not use our website:

  • For unlawful or fraudulent activities.
  • To attempt unauthorized access to our systems.
  • To introduce viruses or malicious code.
  • To interfere with website security or functionality.
  • To misuse promotional offers or payment systems.
  • To copy or commercially exploit protected website content without authorization.

13. Third-Party Services

Our website may use or link to third-party services such as payment gateways, courier providers, social media platforms, analytics providers, and other technology services.

These third parties may operate under their own terms and privacy policies.

14. Limitation of Liability

To the extent permitted by applicable law, KIDLYCO will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or restrict rights or liabilities that cannot legally be excluded under applicable Indian law.

15. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

16. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the competent courts at Ahmedabad, Gujarat, subject to applicable consumer protection and other mandatory laws.

17. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our products, services, policies, or applicable requirements.

Updated Terms will be published on this page with the revised date.

18. Contact Information

For questions about these Terms of Service, please contact:

KIDLYCO Customer Support
Email: support.kidlyco@gmail.com
Business Address: Ahmedabad, Gujarat.

Last Updated: September 2026