Shipping policy
Shipping Policy
Thank you for shopping with KIDLYCO. We aim to provide a smooth, safe, and reliable delivery experience for every order. Please review our Shipping Policy before placing your order.
1. Order Processing
Orders are generally processed within 1–2 business days after order confirmation.
Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.
Once your order has been shipped, you will receive tracking information through the contact details provided while placing the order.
2. Shipping Across India
KIDLYCO currently ships to serviceable locations across India.
Delivery availability may depend on your PIN code and the serviceability of our courier partners.
3. Estimated Delivery Time
Most orders are typically delivered within:
5–7 business days after dispatch.
Delivery to remote or certain serviceable locations may take additional time.
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may occasionally offer Free Shipping based on order value, promotional campaigns, coupon codes, or other conditions displayed on our website.
5. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes.
COD availability and any applicable COD charges will be displayed at checkout.
We may contact customers to verify certain COD orders before dispatch.
6. Order Tracking
Once your order has been dispatched, tracking details will be shared via SMS, WhatsApp, email, or another available communication method.
Please allow some time after dispatch for tracking information to become active.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number.
If you notice an error in your delivery details, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to modify the delivery address.
8. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on their delivery policy.
Please ensure that someone is available to receive the package and that the registered phone number is reachable.
If an order is returned to us because of an incorrect address, an unreachable customer, or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.
9. Delayed Orders
Although we work to deliver orders within the estimated timeframe, occasional delays may occur.
Possible reasons include:
- High order volumes
- Public holidays or festivals
- Weather conditions
- Courier network delays
- Remote delivery locations
- Operational or logistical issues
If your order is significantly delayed, please contact our customer support team with your order number.
10. Damaged Package or Product
If your package appears visibly damaged or tampered with at the time of delivery, please document the condition where possible.
If you receive a damaged, defective, or incomplete product, contact KIDLYCO Customer Support within the timeframe specified in our Return & Refund Policy.
We strongly recommend recording a clear, continuous unboxing video when opening your package, as it may help us verify damage, missing-item, or incorrect-product claims.
11. Lost Packages
If tracking shows unusual delays or you believe your package may have been lost in transit, please contact us.
We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution based on the outcome.
12. International Shipping
Currently, KIDLYCO primarily serves customers within India.
International shipping is not available unless specifically mentioned on our website.
13. Contact Us
For shipping, delivery, or tracking-related questions, please contact:
KIDLYCO Customer Support
Email: support.kidlyco@gmail.com
Support Hours: 10 AM to 6 PM
Please keep your Order Number ready when contacting us so we can assist you faster.
Last Updated: September 2026