Refund policy
Return & Refund Policy
At KIDLYCO, we want you to be happy with every purchase. We carefully check and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Return Eligibility
You may request a return or replacement within 24 hours of delivery if:
- You received a damaged or defective product.
- You received the wrong product.
- An item or essential part is missing from the package.
The product must be unused, in its original condition, and returned with its original packaging, tags, accessories, manuals, and other items received with the order.
Unboxing Video
For claims related to a damaged, defective, or missing product, we strongly recommend recording a clear, continuous unboxing video from the moment the sealed package is opened.
The video may be requested to help us verify and resolve your claim quickly.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to misuse or improper handling after delivery.
- Products showing signs of use, wear, alteration, or damage caused by the customer.
- Products returned without original packaging, accessories, or included parts.
- Personalized or customized products, unless they arrive damaged or incorrect.
- Items specifically marked as non-returnable or final sale on the product page.
- Returns requested after the applicable return period.
Change of Mind
Returns for reasons such as change of mind, no longer needed, or personal preference may not be accepted unless otherwise stated on the relevant product page.
Please review product details, dimensions, age recommendations, and other information carefully before placing your order.
How to Request a Return
To request a return or replacement, contact our customer support team within 24 hours of delivery.
Please provide your:
Order Number, Registered Name/Email or Phone Number, Reason for Return, Product Photos, and Unboxing Video (where applicable).
Our team will review the request and provide further instructions.
Please do not send a product back without receiving return instructions from KIDLYCO.
Replacement
If an eligible product is damaged, defective, incorrect, or incomplete, we may offer a replacement depending on product availability.
If a replacement is unavailable, an eligible refund may be issued.
Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the amount to reflect.
For eligible Cash on Delivery (COD) refunds, our support team may request appropriate bank or UPI details to process the refund.
Shipping Charges
Original shipping charges, COD charges, or other applicable service charges may be non-refundable, except where the return is due to an incorrect, damaged, or defective product received from us.
Return shipping responsibility will depend on the reason for the return and will be communicated by our support team.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation may not be possible. If applicable, you may request a return after delivery according to this policy.
Refused or Undelivered COD Orders
Customers are requested to provide accurate shipping and contact information and accept confirmed COD orders.
Repeated refusal of COD orders or unsuccessful deliveries may result in restrictions on future COD orders.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact:
KIDLYCO Customer Support
Email: support.kidlyco@gmail.com
Support Hours: 10 AM to 6 PM
Last Updated: September 2026